Terms of Service

1. General Provisions

These Terms of Service ("Terms") govern access to and use of the Tutum Business SaaS platform located at tutum.business ("Platform").

The Platform is operated by IE Changylov Daniyar Saparbekovich, TIN: 20111199501384, registered at: Kyrgyz Republic, Bishkek, Pervomaysky district, Orozbekova str., 2/2, apt. 60 ("Operator").

By using the Platform, you confirm that you have read and fully accept these Terms. If you do not agree with these Terms, please discontinue use of the Platform.

2. Service Description

The Platform provides a suite of cloud-based tools for business automation, including:

— AI assistants for messengers (WhatsApp, Instagram Direct, Telegram);

— product catalog and inventory management;

— point-of-sale (POS) operations;

— CRM system for customer management;

— analytical reports.

Features may change as the Platform evolves.

3. Registration and Account

To use the Platform, you must create an account with accurate information. You agree to:

— provide current and complete information during registration;

— keep your information up to date;

— maintain the confidentiality of your login credentials and password;

— immediately notify the Operator of any unauthorized access to your account.

You bear full responsibility for all actions performed through your account.

4. Payment Terms

The cost of using the Platform is determined by the current pricing plans published on the Platform. The Operator reserves the right to modify pricing with at least 30 (thirty) days prior notice to users.

Payments are made via non-cash methods specified on the Platform. Refunds are processed in accordance with the laws of the Kyrgyz Republic.

5. Acceptable Use

You agree to use the Platform solely for lawful purposes. The following is prohibited:

— violating the laws of the Kyrgyz Republic and international regulations;

— distributing prohibited, harmful, or fraudulent content;

— sending spam through messenger channels;

— infringing on the intellectual property rights of third parties;

— attempting unauthorized access to Platform systems;

— using the Platform to sell goods and services prohibited by law.

Upon detection of violations, the Operator reserves the right to suspend or block access without prior notice.

6. Intellectual Property

All rights to the Platform, including source code, design, logos, trademarks, and documentation, belong to the Operator.

The user is granted a limited, non-exclusive, non-transferable license to use the Platform within their active subscription. This license does not constitute a transfer of intellectual property rights.

7. User Content

You retain all rights to the data and content you upload to the Platform (product catalogs, images, text, etc.).

You grant the Operator a limited right to process your data solely for the purpose of providing Platform services (including processing by AI models for assistant functionality).

8. Limitation of Liability

The Platform is provided on an "as is" basis. The Operator does not guarantee uninterrupted or error-free operation of the service.

The Operator shall not be liable for:

— indirect damages, lost profits, or data loss;

— actions of third parties, including messenger providers (Meta, Telegram);

— the quality of AI assistant responses and decisions made based on them;

— temporary service unavailability due to maintenance.

The Operator's maximum aggregate liability is limited to the amount paid by the user for the last 3 (three) months of Platform usage.

9. Termination

You may discontinue use of the Platform at any time by deleting your account.

The Operator reserves the right to suspend or terminate access to the Platform in the event of a breach of these Terms or on other grounds provided by law.

Upon termination, the Operator shall ensure the ability to export user data within 30 (thirty) days from the date of termination.

10. Changes to Terms

The Operator reserves the right to modify these Terms. Users will be notified of material changes via email or through the Platform at least 14 (fourteen) days before the changes take effect.

Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Kyrgyz Republic.

All disputes and disagreements shall be resolved through negotiation. If no agreement is reached, disputes shall be submitted to the courts of the Kyrgyz Republic at the Operator's place of registration.

12. Contact Information

IE Changylov Daniyar Saparbekovich

TIN: 20111199501384

Address: Kyrgyz Republic, Bishkek, Pervomaysky district, Orozbekova str., 2/2, apt. 60

Email: support@tutum.business

Phone: +996 708 440 114