Tutum Business Support
We reply within 1 business day — usually faster on WhatsApp and Telegram.
Get in touch
Pick the channel that works for you — they all reach the same support team.
Hours & SLA
We reply from 09:00 to 21:00 Bishkek time (GMT+6).
Outside those hours, leave a message or a voice note — we'll get back to you the next business morning.
Typical response time is under 1 business day. WhatsApp and Telegram are usually the fastest channels.
What to include in your message
To help us respond faster and more accurately, please include:
- Your store name and the login you signed in with
- What you were doing, what you expected, and what actually happened
- A screenshot or short screen recording if possible
- The channel (WhatsApp, Instagram, Telegram) and customer number / handle, if the issue is with a conversation